Terms of service

Welcome to Sua Roots. By accessing or using our website and placing an order, you agree to the following Terms of Service. Please read these terms carefully before using our website or purchasing our products.

1. About Sua Roots

Sua Roots is an online skincare store serving customers in Pakistan. Our products are available for purchase through our online store.

For questions or assistance, you can contact us at:

Phone: 03201223347
Email: rootssua@gmail.com
Website: https://suaroots.com/

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate and up to date.

However, minor differences in product appearance, packaging, color, or labeling may occur.

Customers should read the product information carefully before placing an order.

3. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of incorrect pricing, product availability issues, incomplete information, or suspected fraudulent activity.

An order may be confirmed through the contact information provided by the customer.

4. Pricing

All product prices displayed on the Sua Roots website are in Pakistani Rupees unless otherwise stated.

Sua Roots reserves the right to change product prices, offers, discounts, and promotions at any time without prior notice.

Any price change will not affect an order that has already been confirmed at the applicable price, unless there is an obvious pricing or technical error.

5. Cash on Delivery

Cash on Delivery is available for eligible orders within Pakistan.

Customers are responsible for providing accurate contact and delivery information when placing an order.

Customers should be available to receive and pay for their confirmed Cash on Delivery order upon delivery.

6. Shipping and Delivery

We aim to process and dispatch orders within a reasonable timeframe. Delivery times may vary depending on the customer's location, courier services, weather, public holidays, or other circumstances outside our control.

Sua Roots is not responsible for delays caused by courier companies or circumstances beyond our reasonable control.

7. Returns and Refunds

Sua Roots does not accept returns or exchanges after an order has been delivered.

Due to the nature of our skincare products, products cannot be returned after delivery for hygiene and safety reasons.

If you receive a damaged, defective, leaking, or incorrect product, please contact us promptly with your order details and clear photographs or video of the product and packaging.

Any such case will be reviewed individually by Sua Roots.

For complete details, please refer to our Refund and Return Policy.

8. Order Cancellation

Customers may request cancellation before an order has been processed for dispatch.

Once an order has been processed or shipped, cancellation may no longer be possible.

To request a cancellation, contact Sua Roots as soon as possible at 03201223347 or rootssua@gmail.com.

9. Skincare Products

Sua Roots products are intended for skincare use as described on the relevant product page or product packaging.

Customers should follow the recommended usage instructions and check the product ingredients before use.

Individual results may vary. Sua Roots does not guarantee specific results from the use of any product.

If you have known allergies or sensitivities to any ingredient, review the ingredient information carefully before using the product.

10. Website Use

You agree to use the Sua Roots website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to the website or its systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, or misuse website content without permission.

  • Submit false or misleading information when placing an order.

11. Intellectual Property

All content appearing on the Sua Roots website, including text, images, graphics, logos, product descriptions, and other materials, belongs to Sua Roots or is used with appropriate permission.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment, delivery, hosting, analytics, or other service providers.

Sua Roots is not responsible for the independent policies, actions, or services of third-party providers.

13. Changes to These Terms

Sua Roots may update or modify these Terms of Service when necessary.

Any updated terms will be published on this page. Your continued use of the website after changes are published constitutes acceptance of the updated terms.

14. Limitation of Liability

Sua Roots will make reasonable efforts to provide accurate product and website information.

To the extent permitted by applicable law, Sua Roots will not be responsible for losses or damages arising from circumstances outside our reasonable control, including courier delays, website interruptions, technical issues, or misuse of products.

15. Governing Law

These Terms of Service are intended to apply to orders and transactions made through Sua Roots within Pakistan and shall be interpreted in accordance with applicable laws of Pakistan.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Sua Roots
Phone: 03201223347
Email: rootssua@gmail.com
Website: https://suaroots.com/