Cash on Delivery Policy

Sua Roots offers Cash on Delivery as a payment option for eligible orders within Pakistan. This policy explains how Cash on Delivery orders are placed, confirmed, and delivered.

1. Cash on Delivery

With Cash on Delivery, you can place your order online and pay the full order amount in cash when your order is delivered.

Cash on Delivery availability may depend on the customer's delivery location and courier coverage.

2. Order Confirmation

After placing a Cash on Delivery order, Sua Roots may contact you using the phone number provided at checkout to confirm your order and delivery details.

Orders may be held or cancelled if we are unable to verify the order or contact the customer when confirmation is required.

3. Accurate Information

Customers must provide accurate and complete information when placing an order, including:

  • Full name

  • Active phone number

  • Complete delivery address

  • City and other relevant delivery details

Incorrect or incomplete information may result in delivery delays or an unsuccessful delivery.

4. Payment at Delivery

The full order amount must be paid to the courier at the time of delivery.

Customers should ensure that the required amount is available when receiving the order.

5. Delivery Attempts

The courier may contact the customer before or during delivery.

Customers should remain available at the provided delivery address and respond to courier calls when necessary.

If the customer is unavailable, cannot be contacted, or the delivery information is incorrect, the courier may be unable to complete the delivery.

6. Order Cancellation

Cash on Delivery orders may be cancelled before they are processed for dispatch.

Once an order has been processed or shipped, cancellation may no longer be possible.

To request a cancellation, contact Sua Roots as soon as possible.

Phone: 03201223347
Email: rootssua@gmail.com

7. Refusal of Delivery

Customers should not place Cash on Delivery orders unless they genuinely intend to purchase the products.

Repeated refusal or failure to receive confirmed orders may affect the customer's ability to place future Cash on Delivery orders with Sua Roots.

8. Shipping Charges

Any applicable delivery or shipping charges will be shown during checkout or communicated before order confirmation.

9. Damaged or Incorrect Orders

If you receive a damaged, leaking, defective, or incorrect product, contact Sua Roots promptly with your order details and clear photographs or video of the product and packaging.

We will review the matter and provide an appropriate resolution if the issue is verified.

10. Contact Us

For questions about Cash on Delivery orders, please contact:

Sua Roots
Phone: 03201223347
Email: rootssua@gmail.com
Website: https://suaroots.com/