FAQs

What is Sua Roots?

Sua Roots is a Pakistan-focused hair care brand offering Hair Oil through our online store.

Is Hair Oil suitable for all hair types?

Hair and scalp needs can vary from person to person. We recommend reviewing the product information and ingredients before use to determine whether the Hair Oil is suitable for your hair care routine.

Should I do a patch test before using Hair Oil?

If you have sensitive skin or scalp or are concerned about any ingredient, consider performing a patch test before regular use.

How long does it take to see results?

Results can vary from person to person depending on individual hair and scalp conditions and regular use. Sua Roots does not guarantee a specific timeframe or result.

Do you offer Cash on Delivery?

Yes. Sua Roots offers Cash on Delivery for eligible orders within Pakistan.

Where do you deliver?

Sua Roots currently delivers within Pakistan. Delivery availability may vary depending on your location and courier coverage.

How long does delivery take?

Delivery time depends on your location, courier availability, public holidays, weather, and other factors. Delivery to major cities may generally take less time than delivery to remote areas.

Can I cancel my order?

You may request cancellation before your order has been processed for dispatch.

Once an order has been processed or handed over to the courier, cancellation may no longer be possible.

For cancellation requests, contact us as soon as possible at 03201223347 or rootssua@gmail.com.

Can I return my order?

No. Sua Roots does not accept returns or exchanges after delivery.

If you receive a damaged, leaking, defective, or incorrect product, contact us promptly so we can review the issue.

What should I do if I receive a damaged or incorrect product?

Contact Sua Roots promptly with your order details and clear photographs or video of the product and packaging.

We will review the issue and provide an appropriate resolution if the problem is verified.

Can I change my delivery address after placing an order?

Contact us as soon as possible if you need to change your delivery information.

Changes can only be made if your order has not yet been processed for dispatch.

How can I contact Sua Roots?

You can contact us through:

Phone: 03201223347

Email: rootssua@gmail.com

Instagram: @suaroots

Facebook: @suaroots