Shipping policy

At Sua Roots, we aim to process and deliver your order as smoothly as possible. This Shipping Policy explains how orders are processed and delivered within Pakistan.

1. Delivery Area

Sua Roots currently delivers orders within Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are processed after they are successfully placed through our website.

We aim to dispatch orders within a reasonable processing timeframe. Processing may take longer during sales, promotions, public holidays, or periods of high order volume.

If additional information is required to process your order, we may contact you using the phone number or email address provided at checkout.

3. Delivery Time

Estimated delivery time may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Delivery to major cities may generally take less time than delivery to remote or less accessible areas.

The estimated delivery timeframe shown or communicated for an order is not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on the delivery location, order size, promotional offers, or other applicable conditions.

5. Cash on Delivery

Cash on Delivery is available for eligible orders within Pakistan.

Customers must provide a valid and complete delivery address and contact number when placing an order.

The customer is responsible for paying the full order amount to the courier at the time of delivery.

6. Delivery Attempts

The courier may make delivery attempts using the contact and address information provided by the customer.

Customers should remain available at the provided delivery address and respond to courier calls when necessary.

If an order cannot be delivered because the customer is unavailable, the address is incorrect or incomplete, or the customer cannot be contacted, additional delivery arrangements may be required.

7. Delayed Deliveries

Delivery times can occasionally be affected by circumstances outside the control of Sua Roots, including courier delays, severe weather, public holidays, logistical disruptions, or incorrect customer information.

While we will make reasonable efforts to assist with delayed orders, Sua Roots cannot guarantee a specific delivery date.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect or incomplete address or contact number is provided, delivery may be delayed or unsuccessful.

Please contact Sua Roots as soon as possible if you need to correct your delivery information before your order is dispatched.

9. Damaged or Incorrect Orders

Please check your order when it is delivered.

If you receive a damaged, leaking, defective, or incorrect product, contact Sua Roots promptly with your order details and clear photographs or video of the product and packaging.

We will review the issue and provide an appropriate resolution if the issue is verified.

10. Contact Us

For questions regarding shipping or delivery, please contact Sua Roots:

Phone: 03201223347
Email: rootssua@gmail.com
Website: https://suaroots.com/