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You can contact Sua Roots as soon as possible if you need to cancel your order.

Cancellation requests are subject to the order status and may not be possible once the order has been processed or dispatched.

Orders are generally processed within 1 to 2 business days and delivered within approximately 3 to 5 business days after dispatch.

Please contact us soon after you get your order.

Share your order number, your contact details, and clear photos or videos of the product. We will check the issue and help you with the solution.

If your parcel arrives damaged, please contact Sua Roots as soon as possible with your order details and clear photos of the damaged package and product.

We will review the issue and guide you through the next steps.

Sua Roots does not accept returns or exchanges.

However, if you receive a damaged, defective, or incorrect item, please contact us with your order details and photos so we can review the issue.