Order Cancellation Policy

At Sua Roots, we aim to process and dispatch orders promptly. This policy explains when an order can be cancelled after it has been placed through our website.

1. Cancellation Before Dispatch

Customers may request cancellation of their order before the order has been processed for dispatch.

To request a cancellation, contact Sua Roots as soon as possible using:

Phone: 03201223347
Email: rootssua@gmail.com

Cancellation requests are subject to the order's processing status.

2. Orders Already Dispatched

Once an order has been processed or handed over to the courier for delivery, it cannot be cancelled through Sua Roots.

Customers should contact us as soon as possible if they no longer wish to receive an order.

3. Cash on Delivery Orders

For Cash on Delivery orders, customers should place an order only when they intend to complete the purchase.

Repeated cancellation, refusal, or failure to receive confirmed Cash on Delivery orders may affect the customer's ability to place future Cash on Delivery orders with Sua Roots.

4. Cancellation by Sua Roots

Sua Roots reserves the right to cancel an order when necessary, including in situations such as:

• The requested product is unavailable.
• The delivery information is incomplete or incorrect.
• We are unable to contact the customer when order confirmation is required.
• There is an obvious pricing or technical error.
• The order appears to be fraudulent or suspicious.
• Delivery to the provided location is not available.
• If Sua Roots cancels an order, we will contact the customer where reasonably possible.

5. Changes to an Order

If you need to change your delivery address, phone number, or ordered product, contact Sua Roots as soon as possible.

Changes can only be made if the order has not yet been processed for dispatch.

6. Contact Us

For order cancellation requests or questions regarding this policy, contact:

Sua Roots
Phone: 03201223347
Email: rootssua@gmail.com
Website: https://suaroots.com/